As we work with a fully automated system, it is no longer possible to combine different orders or add to orders.

Please carefully check that the shipping address you provided is complete and correct. If a shipment is returned to us due to an incorrect address, we reserve the right to charge you CHF 9.00 to cover the resulting additional processing and shipping costs.

We strive to process and prepare every order for shipment as quickly as possible. Please note the delivery time specified for each item. For items with longer delivery times, this is noted directly on the corresponding product page.

Please also note that we do not make partial shipments. If an order contains items with different delivery times, the entire order will be shipped based on the item with the longest delivery time.

Is the item listed on your invoice? Has it been paid for? If both are true, please contact us immediately by phone or email so we can look into it.

We ship orders weighing up to 500 g and measuring less than 5 cm as A-Post letters. All orders shipped as packages are sent via B-Post. If you’d like your package shipped via A-Post, a surcharge of CHF 5.00 will apply. To arrange this, please contact our customer service at info@zwergehuos.shop after completing your order.

We charge CHF 3.90 for letter shipping and CHF 7.20 for package shipping. Shipping costs are calculated at checkout. Shipping is even free for orders totaling CHF 60.00 or more.

We are purely an online store and do not offer self-collection.

We do not send paper delivery slips, so no delivery slip is included with your order. If you would like a delivery slip, you can download it from the shipping confirmation email.